WiFi Not Working? The General Troubleshooting GuideUpdated 4 months ago

We know how frustrating WiFi connectivity issues can be. Whether you're setting up your Combustion WiFi Display, WiFi Booster, or other accessories for the first time or experiencing connection problems, we're here to help. This guide will help you resolve common WiFi connectivity issues. 

Let's Start with the Basics

First Step: Reset Your Router

Sometimes the simplest solution works best. Here's how to reset your router:

• Unplug your WiFi router from power
• Take a 30-second break
• Plug the router back in
• Give it 2-3 minutes to fully restart
• Try connecting your device again

Helpful tip: If you have a separate modem and router, start by resetting the modem first using these same steps, then move on to the router.

Check Your Network

Let's make sure everything is working as it should:

• Try connecting other devices to your WiFi
• Check if those devices can access the internet
• Take a look at your router's lights:
  • Power light should be steady
  • Internet/Online light should be steady
  • WiFi light should either be on or blinking normally

Test Your Connection Source

Let's narrow down where the problem might be:

• Connect any device directly to your modem with an ethernet cable
• If the direct connection works but WiFi doesn't: Your router needs attention
• If neither works: Time to contact your Internet Service Provider
• If no devices can connect: Your ISP can help

Steps for Your Combustion Device

WiFi Display Not Connecting?

We'll help you reset it:

1. Find the min/- and start/stop buttons
2. Press and hold both for 10 seconds
3. Tap the start/stop button to power it on
4. Place your thermometer and display next to each other while they're on
5. Give them about 10 seconds to find each other

Need to Reset Your WiFi Booster?

Here's what to do:

1. Hold down the LED button for 1 second until it powers off
2. Give it a moment
3. Press the button again to turn it back on

Having Trouble with the Combustion App?

Try these steps:

1. Close the app completely and start it fresh
2. Make sure you have the latest version
3. Double-check that your phone's WiFi is turned on
4. Test your phone's internet connection

Equipment Placement Guidelines

Optimal Router Placement

• Central location in home/office
• Elevated position (if possible)
• Away from:
  • Metal objects
  • Thick walls
  • Microwaves
  • Other electronic devices
  • Large furniture

Device Placement

• Keep within 30 feet of WiFi router
• Maintain clear line of sight when possible
• Avoid signal-blocking obstacles

Advanced Troubleshooting

Network Settings Verification

1. Confirm WiFi password is correct
2. Ensure router's DHCP is enabled
3. Check router's blocked devices list
4. Verify router firmware is current

Preventive Measures

1. Keep all device firmware updated
2. Perform monthly router restarts
3. Monitor router performance
4. Clean router vents regularly
5. Use surge protectors for equipment

We're Here to Help

If you're still having trouble after trying these steps, our support team is ready to assist you. You can reach us at [email protected] when:

• Your device isn't connecting after trying these steps
• The reset steps aren't doing the trick
• You need any other help with your Combustion device

Contact your ISP if:

• Reset procedures don't resolve the issue
• Other devices can't connect to internet
• You experience repeated disconnections
• Router status lights show abnormal patterns