Where is my order? How to check your order status and shipping updatesUpdated a day ago

Waiting on a Combustion order? This covers how to check where it is, what the ship dates on our store pages mean, and what to do if a package is overdue.

First, which kind of order is it?

The answer depends on this, so it is worth checking your confirmation email.

In-stock items ship from our warehouse in 3 to 5 business days. You will get a shipping confirmation with a tracking number once they go out.

Items showing a month, such as "Ships August" are not yet in the warehouse. That month is our best estimate of when that production run reaches us and starts going out, not a promise about your individual parcel. Orders in a run generally ship in the order they were placed, so if you ordered early in the window, you are earlier in the queue.

If your order has both. An order containing an In Stock item and a pre-ordered item ships once, when every item is ready, so the whole order moves on the later date. If you would rather not wait that long, email us.

Why we give a month and not a date. These are manufactured in production runs. Until a run has cleared assembly and testing and physically landed, the honest answer is a window, and a date we invented would only be a date we later moved. Shipping estimates are subject to change, and when one does change, we would rather tell you than quietly let it slide.

If you want to know where a specific pre-order stands right now, email us. We'll tell you what we currently know, which is often more specific than the store page.

How to check your order status

When your order ships, we send a shipping confirmation email from Combustion Inc. containing a tracking number. Use that number to follow the package the rest of the way.

No email yet? Check your spam and promotions folders, and confirm you are looking in the inbox for the address you used at checkout. If the order is In Stock and it has been more than 5 business days, get in touch.

There is no tracking number before that email exists. If you have no tracking, the order has not shipped yet. That is the whole meaning of it.

Overdue, lost, or missing

If it shipped and has not arrived, work through these in order.

1. Re-check the tracking for the most recent scan. Carriers update in bursts, and a day of silence is common and usually means nothing.
2. Look around your delivery locations. Packages get left with a neighbour, in a mailbox, behind a gate, or at a side door. Carriers also sometimes scan a parcel delivered a day before it physically arrives.
3. Give it 48 hours past a "delivered" scan before treating it as lost, for the reasons above.
4. Still nothing? Contact us, and we will chase it with the carrier.

If it arrived damaged, contact us with a photo of the item's condition, and we will work toward a solution.

Changing or cancelling an order

You can cancel any order for a full refund at any time before it ships, including a pre-order that is still waiting on a production run. Email us with your order number. See Refund policy for full details, including returns after delivery.

If you need to correct a shipping address, tell us straight away. Before the order ships, we can usually change it. Afterwards, it is up to the carrier.

Shipping speed

Whatever shipping options are available for your address appear at checkout, and any faster option applies to transit time only. It does not shorten the 3 to 5 business days of processing, and it does not affect an item that has not been manufactured yet. Paid overnight shipping on a pre-order still waits for the production run.

Still need help?

Email [email protected] with your name and order number so we can find the order quickly.

Include a photo if the item arrived damaged. Tell us the product if you are asking about a pre-order, so we can check that specific run.

Where We Ship, Duties, and Taxes covers international orders, customs, and what you pay at checkout. Shipping policy is the formal version. Refund policy covers cancellations, returns, and refunds.

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