Firmware update stuck on "Updating: starting"?Updated 8 months ago

If the firmware update "hangs", it may go a long time without completing the update (or seeming to).

This is usually an issue with the device (phone) itself.

1. Be sure whichever tool you are updating is fully charged before beginning any firmware update.
2. Restart the app and check the update status (it should say "up-to-date").
3. If that doesn't work, restart the phone/device (turn it off and on again) and check again.
4. If that doesn't help, hard reset/hard restart the phone.

Search the exact instructions for your device (hard restart + phone model in your search bar).

It's not a big deal and most of the time, this step will solve your issue permanently.

This happens most often with iPhones because of how they manage Bluetooth connections.

iPhone users hard reset: Press the Home and On/Off buttons at the same time and hold them until the Apple logo appears (about 10-15 seconds). Note: don't panic! This will not delete your settings or account stuff, but it will clear the Bluetooth cache.