Display flashing red + screechingUpdated 8 months ago

Overheated! Remove from heat immediately!

• Lower sensors (below the minimum line) must be kept below 220ºF (105ºC).
• Upper sensors must be kept below 600ºF (315ºC).

Using the thermometer above these temps may damage your thermometer and will void the warranty.

Bad things can happen when you exceed safe operating temps.

The "red alert" is a warning that your thermometer is in the danger zone. 

TEMPERATURE LIMITS:

• 105ºC (sensors below the min line aka "pointy end")
• 315ºC (sensors above the min line aka "handle")

If you get a red alert:

1. Immediately remove food from heat
2. Check temps on Display + App - see if any reading is near or above the temp limits
3. Check insertion: is it at least to the min line? Was any of the lower part (below the min-line) visible (not inside the food)?

If the lower sensors have exceeded safe operating temp, the electronics may have been damaged.

Is the CPT broadcasting? If you’re seeing temps on your display, it's probably ok. 

Follow these steps if one of the lower sensors detected an overheat:

1. Confirm that the thermometer is still connecting to the display (temps are showing/updating)
2. Look for any erratic changes or strange temp readings (that would indicate a damaged sensor)
3. If you can’t connect or see erratic temps, contact support 

Otherwise, the thermometer should continue to work normally   

If the higher sensors (handle end) have exceeded the safe operating temp, it's possible the high heat has damaged the main seal (inside the handle).

Your thermometer will most likely still work properly if you follow some extra precautions.

The risk is that the seal is compromised, which may allow fluid into the interior. That may eventually cause the internal electronics to short-circuit. 

Follow these precautions after a handle-overheat red alert:

• Hand-wash only
• Do not immerse/submerge the thermometer when cooking or washing

Damage to the seal is cumulative. The more times it happens (and the longer it stays overheated), the more likely it is that water resistance is compromised.

Unfortunately, there's no way to inspect the seals for their integrity without destroying the thermometer.

If you have more questions or need a replacement, please contact support.